Refund policy

Mino Dance Refund Policy

Change of Mind - Exchange Policy

If you have changed your mind or would like a different size, Mino Dance will offer an exchange. Our exchange policy lasts 14 days from the date of purchase.

Please Note

The original item must be unworn, in its original condition with labels/tags attached.
Items must be returned within 14 days of the original purchase date to receive an exchange
No exchanges are available on perishable goods (such as essential oils) or intimate goods (hosiery, undergarments, hair accessories), sale items or special-order goods.
We do not offer exchanges on any item not in its original condition, damaged or missing parts for reasons not due to our error.
Charges apply for shipping the exchange item.
You will be responsible for paying the shipping costs for returning your item.

Faulty or Incorrect Items - Refund or Exchange

If your item is faulty (defective or damaged) or the incorrect item has been delivered, you are entitled to a refund or exchange (including shipping), or a store credit. We do not offer refunds for change of mind.

Mino Dance reserves the right to determine if a product is faulty and conduct a quality check. If deemed faulty by Mino Dance a:

replacement will be provided subject to stock availability
the original manufacture may repair the fault, or
a full refund including postage will be issued.

Returning an item

Print out our exchange form
Post the item and the form to the address below, along with proof of purchase and the completed form.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund or exchange.

Address

To return an item, mail directly to:
Mino Dance
25B Brook Street
Sunbury 3429
Victoria, Australia

We recommend using a trackable shipping service or purchasing shipping insurance.

Please note:

Mino Dance will not be held liable for products that are lost in transit. We recommend tracking your shipping or purchasing insurance.

Mino Dance will not be held responsible if there is a delay in delivery.
We ask that you allow 7 business days from the day you return your package for your account to be credited.

Gift vouchers and gift cards cannot be replaced or redeemed for cash.

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